At Medalyn, we pride ourselves on making your day incredible. In order to do so we have the following policies in place to help us create an atmosphere in which our guest can relax and enjoy themselves as well as maintain a safe environment. A consultation is performed at the beginning of each service where the client is advised of the prices and processes involved to achieve the desired result.

Occasionally additional add-ons or an up-charge are necessary to achieve the desired result; however, the Medalyn associate will communicate this with the client in the event of an add-on or up-charge. By upholding these policies, Medalyn Salon and Spa is able to maintain an atmosphere that clients have come to love and appreciate over the years.

All clients must provide a 24-hour notice of cancellation / need to reschedule.  If a client provides less than a 24-hour notice of cancellation or “no-call/no-show” on the day of scheduled service, the client will be charged 50% of the service to the credit card associated with that client.  Clients who cancel or reschedule before the 24-hour window leading up to the scheduled service will not be charged.  Thank you for honoring your scheduled appointment time, as well as the time of our talented stylists.

Please understand that when you forget or cancel an appointment without giving enough notice, we miss the opportunity to fill the appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed via text 24/48 hrs in advance because we know how easy it is to forget an appointment you booked months ago.

All service pricing is subject to change depending on length and density of hair. Our professionals time is very important. In order to maintain a steady schedule and allow prompt time and fairness to all guests we kindly request a 24-hour cancellation notice.

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for a Redo.  The Redo must be scheduled within 7 days of the original service date, and the Redo must be scheduled with the same stylist who provided the service.

We love children and we understand that circumstances arise; however, for safety reasons, children under 12 years of age will not be allowed on the salon floor or sitting in the lobby unless they have an appointment and are receiving a service.

Our shampoo room “Sinktuary” is a place for quiet and relaxation. We ask that you please refrain from cell phone usage or conversations while enjoying this experience.

Our lobby and salon floor seating are for guest receiving services. We cannot guarantee a seat for anyone accompanying a guest. If you are waiting for a guest receiving a service to finish we encourage you to visit the other shops in our shopping center!

Although we take every precaution to protect our clients we cannot prevent an allergic reaction from happening nor take responsibility for any reactions to our chemicals or products.

We do not offer refunds of any kind.