At Medalyn, we pride ourselves on making your day incredible. In order to do so we have the following policies in place to help us create an atmosphere in which our guest can relax and enjoy themselves as well as maintain a safe environment. A consultation is performed at the beginning of each service where the client is advised of the prices and processes involved to achieve the desired result.
Occasionally additional add-ons or an up-charge are necessary to achieve the desired result; however, the Medalyn associate will communicate this with the client in the event of an add-on or up-charge. By upholding these policies, Medalyn Salon and Spa is able to maintain an atmosphere that clients have come to love and appreciate over the years.
All service pricing is subject to change depending on length and density of hair. Our professionals time is very important. In order to maintain a steady schedule and allow prompt time and fairness to all guests we kindly request a 24-hour cancellation notice.
We provide a text confirmation and call 24-48 hours before because we understand how easy it is to forget an appointment booked months in advance. After two “no show”, “no call” within less than 24-hour cancellation notice, or “day of cancellation”, a credit card and/or deposit may be asked for before any future services can be scheduled. Any “no show” or “day of cancellation” after that will be charged 50% of services booked.
If you think you will be late to your appointment we ask that you please call to notify us. If you are 15 minutes late or more your appointment will need to be rescheduled.
We love children and we understand that circumstances arise; however, for safety reasons, children under 12 years of age will not be allowed on the salon floor or sitting in the lobby unless they have an appointment and are receiving a service.
Our shampoo room “Sinktuary” is a place for quiet and relaxation. We ask that you please refrain from cell phone usage or conversations while enjoying this experience.
Our lobby and salon floor seating are for guest receiving services. We cannot guarantee a seat for anyone accompanying a guest. If you are waiting for a guest receiving a service to finish we encourage you to visit the other shops in our shopping center!
Although we take every precaution to protect our clients we cannot prevent an allergic reaction from happening nor take responsibility for any reactions to our chemicals or products.
We will refund or exchange any product that does not meet expectations (excluding make-up and brushes).
There are no refunds on services.
If there is an issue with a service performed, a re-do can be performed if done within 7-10 days of the original service. Please speak with a member of our management team to coordinate a correction of the service so that we can ensure you are satisfied with your end result!